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SOFTWARE DEVELOPMENT
Technical Lead (1)

Responsibilities:
• Architecture, Design and Development of Guardian Applications, covering web applications and services, windows forms and services.

Requirements:
• At least 5 years experience in Software Design and Development

Strong OOA/D background and skill
• experienced with Web applications and component design and development on ASP.Net

Nice to Have:
• Database design and development MS SQL Server
• Experienced with Windows Forms and component design and development on .Net
• Experienced with Windows and Web Services applications and component design and development on .Net

TEST
Automation / DCS / PLC Engineer (1)

Responsibilities:
Brief Description of Duties/Key Results to be Achieved:

• Test the latest version of Delta V Digital Process Control System/DCS
• Learn and use the following technologies:
- Safety Instrumented System
- HART protocol & Wireless HART
- Foundation Fiedbus
- Profibus DP
- DeviceNet
- Asi-bus
• Automate Tests using Test Partner
• Work effectively in a multi-site, multi-cultural organization.

Requirements: Experience / Skills:
• BS Degree in Engineering (Chemical, Electrical, Electronics, Communications or other related disciplines)
• Eye for detail and natural curiosity
• Analytical ability and troubleshooting skills
• Experience in DCS /PLC/SCADA/HMI programming

Nice to Have:
•Experience in software testing
•Experience in a manufacturing or process facility
•Knowledge in Instrumentation and Process Control
•Knowledge in Computer networking

ASSET OPTIMIZATION
Technical Support Manager (1)

Responsibilities:

1. The AO Technical Support Manager will be responsible for managing the tech support operations aimed at providing excellent post-sales support to AO customers worldwide.
2. The Technical Support Manager will supervise 16 technical support engineers who are providing customers with expert technical knowledge via phone and email on PlantWeb and Asset Optimization products.
3. Coordination and cooperation will be required with Development, Marketing, Quality and other Emerson customer product problems.
4. The position will be to ensure that the engineers are providing first rate technical support, and that call closure rates and customer satisfaction related to the technical support remains at high levels.
5. The candidate should be technically skilled enough to be able to also provide support him/herself and be able to understand product concerns or problems.
6. The position will require performing employee reviews, including quarterly assessment of performance and also annual reviews. In addition this supervisor is expected to provide mentoring and discussions and coordination of training and employee development on a continuous basis

Requirements:
• 5 – 7 years of supervisory experience
• 5 – 7 years of experience managing a call support organization
• 2 – 3 years of experience in process control is highly desirable
• Detailed knowledge of process control from at least one target industry – Oil and Gas, Chemical, Refining is highly desirable. Pharmaceutical, or other fluid process control industries
• Experience with computer networking and basic hardware (Ethernet), serial interfaces, routers, hubs etc.
• Experience with Microsoft Operating Systems, including system setup, application installation and computer administration
• Excellent troubleshooting and process for problem-solving skills
• Excellent English speaking skills
• Be willing to work flexible hours to ensure that the technical support engineers are providing high quality
• Be wiling to work flexible hours to ensure that the technical support engineers are providing high quality 24*7 support.
BS/MS in Electrical Engineering, Chemical Engineering, Mechanical Engineering, Computer Engineering or other technical degrees with the appropriate experience.

Competencies:

To perform the job successfully, an individual should demonstrate the following:

Customer Focus – Is dedicated to meet the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; talks and acts with customers in mind.

Directing others – Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with subordinates on work and results

Managing & Measuring Work – Clearly assign responsibility for task and decisions; sets clear objectives and measures; monitors process progress and results appropriately; delivers timely and objective feedback on accomplishments.

Problem Solving – Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn’t stop at first answers.

Political Savvy – Can maneuver through complex political situations effectively and quietly; is sensitive to how people and organizations function; anticipates where the land mines are and plans his/her approach accordingly; views corporate politics as reality.

IMPORTANT: Interested applicants may send their resumes to John.Ravacio@emerson.com. Type in "cha001 application for EMERSON-FRSI job openings" as the subject of your mail. Urgent job hiring.